How do I join BIRKENSTOCK Rewards?
You can sign up to BIRKENSTOCK Rewards here.
Do my BIRKENSTOCK Dollars expire?
Yes, if your account remains inactive for 24 months your BIRKENSTOCK Dollars will expire.
Can I use BIRKENSTOCK Dollars in store?
Yes! You can use your BIRKENSTOCK Dollars earned online at birkenstock.co.nz or at the following stores: BIRKENSTOCK Mānawa Bay, BIRKENSTOCK Newmarket, BIRKENSTOCK Takapuna, and BIRKENSTOCK Christchurch.
What can I spend my BIRKENSTOCK Dollars on?
You can spend your BIRKENSTOCK Dollars on any products online and in store whether on sale or full priced. Dollars cannot be used in conjunction with any other discount or promotion codes.
How do I earn BIRKENSTOCK Dollars?
You will earn BIRKENSTOCK Dollars with every purchase. For every $10 you spend, you will earn $1 BIRKENSTOCK Dollars. For example, if you spend $150, you will earn $15 BIRKENSTOCK Dollars.
Can I use BIRKENSTOCK Dollars earned in store online?
Yes you can. If you didn't set a password online when your in store account was set up, you will need to create an online account with the same email address used in store to see your points online. Please allow up to 3 hours for BIRKENSTOCK Dollars to show in your online account.
I checked out as a guest then created an account, will I get my BIRKENSTOCK Dollars?
You need to have a BIRKENSTOCK Account online to get your BIRKENSTOCK Dollars. If you checked out as a guest you will need to create an Account with the same email address and contact Customer Support to get your Dollars added to your account.
Where can I find my BIRKENSTOCK Rewards Dollars?
You can easily find your BIRKENSTOCK Rewards Dollars balance anytime at birkenstock.co.nz. When you visit our site, log into your account. Here your Rewards Dollars balance will be displayed under your name. Rewards history will be accessible here too. You can log in here.
I need to make a return, will the BIRKENSTOCK Rewards Dollars I used be refunded back into my account?
For online returns, BIRKENSTOCK Rewards Dollars used will be refunded back to your account. Please allow 1-10 days for this adjustment to be reflected in your online Program account once we’ve received your returned item(s) at our facility). If merchandise is later returned for a refund (full or partial), any BIRKENSTOCK Rewards Dollars previously earned will be forfeited and the Member’s online Program account adjusted accordingly. Please allow 1-10 days for this adjustment to be reflected in your online Program account once we’ve received your returned item(s) at our facility. The same is true for returns made in store, but in order for BIRKENSTOCK Rewards Dollars to be refunded a valid email address associated with the enrolled member must be provided to the retail staff member before processing the return.
How do I cancel or delete my BIRKENSTOCK Rewards membership?
To cancel your Membership, call BIRKENSTOCK Customer Service on (09) 379 6124 or email on info@birkenstock.co.nz.
Cancellation of Membership will result in forfeiture of unused and/or unissued BIRKENSTOCK Rewards Dollars or Benefits without liability of any kind to BIRKENSTOCK under any legal theory.
For more information, click here for our Terms & Conditions.