60 DAY FREE RETURNS FOR ALL ONLINE ORDERS
To receive a FREE courier return label, please email us at email@example.com. We can offer an exchange or refund if:
• the item is returned within 60 days
• the item is in its original condition and packaging
• you have proof of purchase
• the item was not on sale or on special offer
We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.
We cannot refund or exchange Birkenstock shoes purchased overseas. We are the New Zealand distributors of Birkenstock only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Unfortunately, we do not have the control over the policies of retailers internationally so are unable to influence their decisions.
To return your order, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.
Enclose your purchase receipt and the Return Form. We are unable to process a return without proof of purchase.
Ensure the item is in its original condition including the shoe box. If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.
Pack the item carefully so the product and the original box do not get damaged in transit.
Please use a traceable courier.
Address for Returns:
Birkenstock Online Returns
Shop 8, Station Square
For in-store purchases: Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.
Any refunds will be made to the same card/account that made the purchase.
You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.