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BIRKENSTOCK FAQS

DELIVERY


No, we do not.

Orders over $100 are delivered Freight Free within New Zealand. All other orders will be shipped at a flat rate of $5.00.

Generally, allow 2-3 business days for delivery. Rural and some residential areas may need an additional day.

When your order has been dispatched, you will receive an email with a tracking number to track the package.

Unfortunately, no, a physical address is required.

Yes, all packages require a signature.

CourierPost

Unfortunately, once an order is placed, it cannot be canceled or changed. If you no longer want the product, please wait until you have received the order shipment and follow our Return Instructions to process for a refund or exchange.

PAYMENT


We use Afterpay as well as Payment Express, and accept Visa, MasterCard, American Express, ASB True Rewards and all other cards supported by this system. We do not accept checks or cash at this time.

Using In Store
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

Using Online
Simply use your True Rewards card the same as you would your ASB Rewards credit card.

RETURNS


Items in original unmarked packaging can be returned to us within 30 days of receipt.
See our Return Policy for details and instructions.

See our Return Policy for details and instructions.

Please allow 2-3 weeks (including transit time) for the processing of the refund.

The goods need to be in its original condition, including packaging. Pack the item(s) carefully so that it will not be damaged during the shipping process.
Proof of purchase is required (either the packing slip which came in the original box or a copy of the email receipt).

See our Return Policy for details and instructions.

CARE & REPAIRS


Please visit our Care & Repairs page for how to take care for your Birkenstocks.

For all your repairs and repair related enquiries please contact Gemmels Footwear. Gemmels is our official repair partner for Birkenstock. Please note warranty/faulty enquiries need to be sent to Birkenstock Newmarket . Repairs may take 7 to 10 days.

Gemmels Footwear
191 Symonds St
Newton
Auckland, 1010
09 379 0322

Gemmels Hub
131A Main Highway
Ellerslie
Auckland, 1051
09 526 4898