BIRKENSTOCK RETURNS

60 DAY FREE RETURNS FOR ALL ONLINE ORDERS


To receive a FREE courier return label, please email us at info@birkenstock.co.nz. We can offer an exchange or refund if:

• the item is returned within 60 days
• the item is in its original condition and packaging
• you have proof of purchase
• the item was not on sale or on special offer

We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.

We cannot refund or exchange Birkenstock shoes purchased overseas. We are the New Zealand distributors of Birkenstock only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Unfortunately, we do not have the control over the policies of retailers internationally so are unable to influence their decisions.

RETURN INSTRUCTIONS


To return your order, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.

Ensure the item is in its original condition including the shoe box. If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.

Pack the item carefully so the product and the original box do not get damaged in transit.

Please use a traceable courier.

Address for Returns:
Birkenstock Online Returns
Shop 8, Station Square
240A Broadway
Newmarket
Auckland, 1023

For in-store purchases: Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.

REFUND


Any refunds will be made to the same card/account that made the purchase.

EXCHANGE


You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.


CONSUMER GUARANTEES ACT 1993


The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.

FAIR TRADING ACT 1986


The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.


DELIVERY


Please click here for more on Birkenstock Delivery.