Birkenstock Delivery & Returns
Our delivery partners are experiencing shipping delays of up to 5 business days due to an increase in online orders nationwide.
Please expect delivery delays of up to five working days for items being sent in and out of Auckland, and an extra working day for the rest of NZ.
DELIVERY1-2 business day delivery NZ wide.Orders are processed and collected by the courier from our Auckland Distribution Centre the same day of business. If you have ordered an item(s) that is out-of-stock or sold-out, then we will advise you as soon as possible. Rural areas may require an additional day(s) for delivery. Additional delays may also occur if further payment or address information is required. Please supply a physical delivery address (No PO Boxes) where someone will be present to receive the delivery. A signature is required for the delivery, items cannot be left. We ship Monday to Friday, excluding public holidays. Track & Trace:
When your order dispatches, you will receive an email confirmation with a tracking number. You can track your order by going to the CourierPost website: www.courierpost.co.nz
We strongly advise all customers to check items thoroughly upon delivery before destroying packaging or removing any attached tags.
All orders over $100 are delivered freight free. All other orders will be shipped at a flat rate of $5.00. Freight is added to the order at the Checkout stage of the order process based on your purchase amount.
Unfortunately orders cannot be cancelled or modified once they are placed. However, we offer free 30-day return. If you have any questions about making a return, please contact our customer service at email@example.com or read below instructions.
We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.
If you are not fully satisfied, you can return your footwear for a full refund within 30 days of purchase. This excludes items purchased on sale and on special offers.
Alternatively, you can exchange your footwear. You can request a pre paid return label by emailing us with your order number. We are unable to exchange products with price differences, in which case we will advise you and fully refund your purchase.
We cannot refund or exchange Birkenstock shoes purchased overseas. We are the New Zealand distributors of Birkenstock only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Unfortunately, we do not have the control over the policies of retailers internationally so are unable to influence their decisions.
For In store Purchases:
Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.
Consumer Guarantee's Act 1993:
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
Fair Trading Act 1986:
The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
To return your order, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.
- Enclose your purchase receipt and the Return Form. We are unable to process a return without proof of purchase.
- Ensure the item is in its original condition including the shoe box. If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.
- Pack the item carefully so the product and the original box do not get damaged in transit.
- Please use a traceable courier.
Address for Returns:
Birkenstock Online Returns
Shop 8, Station Square