Terms and Conditions
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Terms and Conditions
Please read our terms and conditions carefully before using this website.
This website is operated by Health & Comfort Footwear.
Official New Zealand partner of Birkenstock Germany.
All New Zealand import duties and taxes have been paid on these
products.
We deliver only to New Zealand addresses.
Warranty
Buy from Birkenstock New Zealand and get Full product support
and after sale service. All products are covered by Manufacturers Warranty
or within The New Zealand Consumer Guarantees Act to provide a remedy.
Availability
Articles on these pages are generally in stock.
If not you will be advised when in stock with the option to buy.
Special Orders
If you do not see the Birkenstock Footwear you are looking for on
these pages or if you see a style worldwide – on the web in a catalogue
or magazine; send us the code or name we will tell you the production
availability with the option to buy.
If we do bring in an individual special order for you from Germany we
regret we are unable to refund or exchange.
Delivery
We deliver only to New Zealand addresses home or business
where someone can sign for the order.
Delivery Times
3 – 7 days
If you have not received your order within 5 working days,
please contact us by email.
Special Orders
3 – 6 weeks
(We advise on stock availability before payment)
Delivery Charges
1 pair $8.00
2 pair $12.00
3 pairs + free
Payment Times
Stock items – when dispatched
Special Orders – when you place your order
Payment
Payment by Visa, Mastercard, Amex
Credit Card details protected by industry standard SSl encryption
Trying On Your New Footwear
Please try on your new footwear on the carpet.
Please read the fitting and care notes.
Refunds
If you are not fully satisfied, you may within 14 days,
return your footwear for a full refund less the freight charge.
Excludes special orders and items purchased on sale.
Exchanges
You may exchange your footwear.
Any payment adjustments will be made.
A courier charge will apply for the exchange dispatch.
Returns Policy
(Important Notes)
1. We can only accept returns if the footwear is in new condition;
this means it is not soiled, worn or marked in anyway.
2. You must return your purchase receipt and complete
the enclosed return form.
3. Inform us by email of your return.
4. Please protect the original shoebox by returning in the outer box
in which the footwear was delivered.
5. If the footwear is returned without the original box or the original box
is damaged, a re-boxing fee of $6.00 is charged.
6. Please use a traceable courier.
7. Freight costs for refunds / exchanges are paid by the customer.
Address for Returns
Birkenstock
8 Corban Avenue
Henderson 0612
Auckland
Overseas Purchases
If you purchase shoes overseas we cannot refund or exchange.
We are the New Zealand distributors of Birkenstock only and run as
a company separate to other suppliers and retailers internationally.
If you wish to return purchases you will need to contact the
original retailer. We have no control over the policies of retailers
internationally so are unable to influence their decisions.
Counterfeit Warning
We have been made aware that counterfeit Birkenstock’s
are being sold in various places around the world on market stalls,
Ebay, and Trade Me.
We cannot be held responsible in anyway for these products.
