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Terms and Conditions
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Becoming attached to your favourite Birkenstock pair of shoes is quite understandable. Therefore we provide a specialised repair service to prolong the life of your shoes and the comfort of your feet.
As people’s feet differ, so too does the wear of their Birkenstocks. For those who wear the heels and tips of their shoes first, heel and toe tab replacements are available. These should be replaced when there is less than 1cm of the sole left in these areas, while the rest of the sole has little wear on it. For those who are particularly hard on their heels, hardwearing heel tabs are also available, which will further extend the life of your shoes. When the soles are worn evenly to less than 1cm, it is time for a complete sole replacement. Sole replacements are available for sandals as well as shoes. Please note that both the footbed and soles of Birkenstock shoes can be damaged by exposure to extreme heat. Do not leave them in a hot car in summer, and if they become wet, dry them out slowly, away from direct heat, never directly in front of a heater.
Birkenstocks with an exposed cork footbed, may require cork repair due to general wear over time. This is achieved by using heat moldable cork, which we build up and grind to the original shape of the footbed. To extend the life of your cork footbed we suggest you maintain the light covering of cork sealant.
For all your repairs and repair related enquiries, please contact us at The Birkenstock Shop. Note that repairs may take 7 to 10 working days.
The Birkenstock Shop
24 Nuffield Street
Newmarket
Auckland
Ph: 09 520 0985
Alternatively take your repairs to an authorised repairer:
As people’s feet differ, so too does the wear of their Birkenstocks. For those who wear the heels and tips of their shoes first, heel and toe tab replacements are available. These should be replaced when there is less than 1cm of the sole left in these areas, while the rest of the sole has little wear on it. For those who are particularly hard on their heels, hardwearing heel tabs are also available, which will further extend the life of your shoes. When the soles are worn evenly to less than 1cm, it is time for a complete sole replacement. Sole replacements are available for sandals as well as shoes. Please note that both the footbed and soles of Birkenstock shoes can be damaged by exposure to extreme heat. Do not leave them in a hot car in summer, and if they become wet, dry them out slowly, away from direct heat, never directly in front of a heater.
Birkenstocks with an exposed cork footbed, may require cork repair due to general wear over time. This is achieved by using heat moldable cork, which we build up and grind to the original shape of the footbed. To extend the life of your cork footbed we suggest you maintain the light covering of cork sealant.
For all your repairs and repair related enquiries, please contact us at The Birkenstock Shop. Note that repairs may take 7 to 10 working days.
The Birkenstock Shop
24 Nuffield Street
Newmarket
Auckland
Ph: 09 520 0985
Alternatively take your repairs to an authorised repairer:
| Dr Shoe Canterbury Arcade Queen Street Auckland Ph: 09 358 2709 |
Mistry Shoe Repairs 15 Customs Street East Auckland Ph: 09 373 5664 |
| Takapuna Shoe Repairs 467 Lake Road Takapuna Ph: 09 488 0102 |
The Cobble Shop Shop 3 Hillary Square Orewa Ph: 09 426 6063 |
| Birkenstock Out West 8 Corban Avenue Henderson Ph: 09 837 4375 |
McKinlays
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